Compliance & Complaints

Compliance with law and regulation is extremely important to HDI Global SE and HDI Global Specialty SE and we consider it as a key element in our continued success. Our Compliance team is there to support the business and to ensure that all employees understand and are able to comply with the requirements of the FCA and PRA in the post-Brexit regulatory landscape. In addition, clients and policyholders can trust that we as a business act in an ethical manner at all times and that we have their best interests at heart

Making a complaint

We will acknowledge your complaint in writing within five working days of receipt. We will endeavour to send a final response to you within eight weeks of receipt of your complaint.

If we are unable to provide you with a final response within this time frame, we will write to you explaining the delay and advise you when you can expect a final response.

If more than eight weeks from the date of your complaint have elapsed and you have not received a final response, or you are dissatisfied with the final response you have received from us, you may choose to refer your complaint to:

Financial Ombudsman Service (FOS)
Exchange Tower
London
E14 6SR
Phone: 0800 023 4567
E-mail: complaint.info@financial-ombudsman.org.uk

• by email: complaints@hdi-specialty.com
• by post: 4th Floor, 20 Gracechurch Street, London, EC3V 0BG, UK
• by telephone: 020 7015 4000